Frequently Asked Questions
Affiliates
Q: Do you have an affiliate program?
Yes, we’re short to launching our affiliate program. Please stay tuned, rumours have it that there’ll be a high 2digit commission on 2 tiers !
Billing Questions
Q: I created an account and could not finish payment / aborted payment. If I try to purchase again, it asks me to reenter all my details again.
This sucks.
Sorry for this misunderstanding. In fact you are able to login with your old details as you already created a user in our system, but didn’t complete the payment in PayPal. You should have received a mail welcoming you to the LinkResearchTools saying that your payment is “pending”. You have all login details in there.
Q: I do have a PayPal account, but no credit card associated with it. Therefore I cannot signup to your monthly subscription.
We are sorry for this limitation, but PayPal enforces proper funding source for subscriptions. You can however add your bank account to fund the PayPal account (within the paypal interface). Also you are still able to use the daypass as this is not a recurring product.
In addition it showed in the Beta Test, that for German PayPal accounts the bank account does NOT suffice (in at least one case) as a proper funding source. So currently if you want to run a monthly product you have to have your paypal account backed up by a credit card.
Q: Why do you need my VAT ID?
In accordance with the EU VAT reverse charge mechanism no Austrian VAT (USt) is charged in certain cases. When you are a European but not Austrian company you do not have to pay VAT directly to us. The liability for the payment of VAT is reversed to the recipient. If you do not possess or supply a valid VAT ID we have to charge the Austrian sales tax to you. If you are not from Europe, no Austrian VAT will be charged.
Q: Why do I get a message that the payment is pending?
PayPal sometimes takes a little while to send the transaction through to our system. It depends on how busy their system is.
Product Questions
Q: What is the DAYPASS product about?
We defined the DAYPASS product so you are able to do one time testing of the LRT within a time span of 72 hours. You will have 10 reports available for each tool. The DAYPASS product adheres the European calendar days, which means it expires at midnight CET (GMT+1)
Q: What if I don’t want to wait till my report is done?
Just sign up with the same email adress but with another user name and you will be able to run more reports at a time. But keep in mind that you have to buy a product package again.
Q: Why does a report take so long to be finished?
The duration of a report depends on the number of URLs that are analyzed, the number of parameters used and the number of people using the tools at a time. So it is possible that a report takes more than a few minutes to be finished.
Q: What if I loose my password but I have more than one user on one e-mail adress?
You will get an email with all users and the according passwords.
Tools Questions
General
Q: Why does it take so long to create my report?
We are crawling your report as you request it. This means if you request 30 report analysis parameters for 1000 backlinks, that are 30,000 different backend queries to Google, Yahoo and others… this takes some time. This crawling is done on-demand as opposed to ready-crawled tools that just provide a quick data-view to their database but are limited to what THEY think should be crawled. And you are not the only user on the system. Anyways, we are working hard on improving the crawl speed and are thinking about providing dedicated crawler-resources to special users, i.e. large agencies that need a lot more resources than our normal users. If you are interested, please contact us.
Q: Why does my report have so many errors?
Sometimes we simply can’t get a value because a service is down/slow – even after trying several times.
Q: What does it mean if a value says “n/a”?
If a value returns “n/a” it means that there was no value found for this URL. Keep in mind, it’s not an error, it simply means that the URL doesn’t have this specific value.
Q: What is the URL hotlist for?
The URL hotlist helps you remember your most important and promising link prospects.
Q: What is the commonality in the CBLT and COLT reports?
If you decide to run a COLT or CBLT Report you must choose the commonality. The commonality defines how many other domains or urls (depending on the settings) should link to the same target you specify (for CBLT) or link out of the same domain (for COLT). The higher the commonality, the less results you get, simply because it’s less likely that other websites link to 7 same urls your specify, than 2.
An example:
- If you analyze 4 different URLs for one keyword and choose a commonality of 2 the likelihood of getting results is higher (but still not probably in ALL cases – we’ve seen top10 results with NO common backlinks at all for instance, depending on the language, country, topic).
- If you analyze 10 different URLs for one keyword and choose a commonality of 4 the likelihood of getting results is very low.
Q: What does the Juice parameter tell me?
The juice parameter tells you if a page is a good target for link building or not. You can find a detailed explanation of CEMPER.COM’s Juice Tool here.
CBLT
Q: I entered 10 different competitors websites in the CBLT and it only returned me 2 common backlinks. What’s broken?
Please keep in mind, that the tool only returns links that point to at least 2 of those websites. If all or some of the websites only have very few (2 to 3 digits counts) backlinks, then the probability of finding common backlinks goes down.
CBLT works best if you use it on very high ranking, authority websites to find out why they rank so well. This means on very new websites, it probably shows you few or no results.